Frequently Asked Questions

Order and Payment

Is it safe to pay online?

Yes. We have invested in a secure online server. Payments are processed securely through Stripe. Your credit card information is encrypted and handled by Stripe for your protection.

I didn’t receive an email to confirm my order.

You should receive a sign-up confirmation email. If you do not receive this, it may be blocked by a spam filter. Please contact us if you need a receipt and we’ll be glad to send you one.

Do you offer refunds?

Yes. While we hope you’ll love your subscription as much as we love making them, we will issue a refund if you’re unhappy for any reason within the first 30 days of subscription. Please e-mail and we’ll be happy to assist you.



How long does a membership last?

Memberships are active for one full calendar year (365 days). For example, if you become a member on May 16, 2024, your membership would be active through May 16, 2025.

I have an individual membership. Can I share my password with others?

No! Members can print materials for their own personal and small group use only. Sharing of login and password information is strictly prohibited. We do track IP addresses of member logins. If we have reasonable evidence that an account is being shared, your account can be suspended.


Permissions for Use

What can the printables be used for?

The printables on this site can be used for patient education, child life activities, general health education at school, and for other educational opportunities.

Can I upload worksheets to my own website?

No. We invite you to link to our website, but we cannot allow people to upload our files directly to other sites.

Can my institution use the printables for testing purposes?

Our printable materials can be used for testing as long as the site has a subscription to our website. We request the name of our website be visible on the page. Please contact us if you’d like to use our materials that will be distributed to several building sites.


Site License Information

Who can use the account?

Anyone who works in the building can use the account. Providers, nurses, child life specialists, teachers, and administrators all have full access to our website. For site accounts, everyone in the building will access the site with a single username and password.


Additional Information

Do you have free printables on your website?

Yes, we do. You can find free printables on various pages of our website. We want you to try out our activities! When you do, we’re convinced you’ll want to join our website for more!

Do you still add new printables to the site?

Yes! We add new printables every week!

I want to become a member! Where do I sign up?

If you’d like to sign up, please visit the [Become a Member] page.

How can we contact you?

If you have any questions or concerns, please Contact Us.

Our mailing address:

422 S Main St
Unit #2018
Lombard, IL 60148

Pilly x Friends
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